Normalizing is used to "depathologize" people’s concerns and present them instead as normal life difficulties. It can help people to feel less stressed about their problem. It can also help them to realize that they are not abnormal for having this issue. This is important, because if they felt angry and they also felt that their anger was pathological, they'd have two problems, their anger and the fact that they behaved pathologically. Normalizing helps to prevent this surplus problem from happening. By saying something like: "Of course, you're angry, I understand. It's normal to be angry right now." You can help people to relax and to move on relatively quickly beyond their anger.